Delete your account
You can delete your Coinscious account whenever you like, from the app or by email. Here is how, and what happens next. This page is the English rendering of the French version, which is the one that governs.
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From the app
Open Coinscious, go to Settings, tap Delete my account, then confirm.
Deletion is immediate and permanent: your profile, progress, streaks and coins are erased from our database, and your sign-in account is deleted.
Without the app
If you no longer have the app or can't sign in, write to contact@coinscious.app from your account's email address, with “Delete my account” as the subject.
If you write from another address, we will ask you to show that the account is yours before deleting it.
We delete the account within one month at most, and confirm it to you by email.
What gets erased
Your sign-in account, your profile and your onboarding answers, your progress (lessons, exercises, XP, streaks, coins, energy, quests), your settings and your device's notification token.
What is kept
A referral record is not erased but anonymised: the link to your account is removed, and only the programme's accounting trace remains.
Data held by our usage analytics, error reporting, attribution and purchase providers follows their own retention periods. If you want it erased too, say so in your email and we will pass the request on.
Your purchases stay on record with Apple or Google, who handle them as independent controllers.
Your subscription
Deleting your account does not cancel your MAX subscription. Cancel it first from your Apple subscriptions or your Google Play subscriptions, or you will keep being charged.
Your other rights
You can also ask to access, correct or export your data without deleting your account. It is all set out in the privacy policy.